IT outsourcing & Helpdesk
IT outsourcing & Helpdesk
IT outsourcing & Helpdesk
Our technicians and sales engineers, located in Nouvelle-Aquitaine, Occitanie, Centre-Val de Loire and Bretagne, support you throughout your IT project.
From the start of the project to the maintenance of your IT infrastructure, including the deployment of solutions and the training of your teams, we are present at every stage on MacOS and Windows platforms.
Our technicians and sales engineers, located in Nouvelle-Aquitaine, Occitanie, Centre-Val de Loire and Bretagne, support you throughout your IT project.
From the start of the project to the maintenance of your IT infrastructure, including the deployment of solutions and the training of your teams, we are present at every stage on MacOS and Windows platforms.
Our business solutions
Our business solutions
ZEN Contract
Contrat ZEN
Your IT support and maintenance contract
The ZEN contract is a pre-paid block of hours that provides you with access to qualified technicians, engineers, and trainers to assist you with your IT needs. They can troubleshoot problems or work on specific projects. Ycan use these hours however you like. You can define the volume of hours, the distribution of services, and even a schedule of interventions. You will benefit from a true part-time IT manager and experts on the business software in our catalog.
Your IT support and maintenance contract
The ZEN contract is a pre-paid block of hours that provides you with access to qualified technicians, engineers, and trainers to assist you with your IT needs. They can troubleshoot problems or work on specific projects. Ycan use these hours however you like. You can define the volume of hours, the distribution of services, and even a schedule of interventions. You will benefit from a true part-time IT manager and experts on the business software in our catalog.
Your IT support and maintenance contract
The ZEN contract is a pre-paid block of hours that provides you with access to qualified technicians, engineers, and trainers to assist you with your IT needs. They can troubleshoot problems or work on specific projects. Ycan use these hours however you like. You can define the volume of hours, the distribution of services, and even a schedule of interventions. You will benefit from a true part-time IT manager and experts on the business software in our catalog.
Curative maintenance
Curative maintenance
We commit to intervening to solve your malfunctions within 8 working hours.
If necessary, we will lend you equipment to guarantee the continuity of your activity.
We commit to intervening to solve your malfunctions within 8 working hours.
If necessary, we will lend you equipment to guarantee the continuity of your activity.
Preventive maintenance
Preventive maintenance
A technician will come to your site to check the proper functioning of your IT infrastructure.
They will check the status of the systems, your backups, and antivirus software, and provide assistance to users.
A technician will come to your site to check the proper functioning of your IT infrastructure.
They will check the status of the systems, your backups, and antivirus software, and provide assistance to users.
Telephone and remote support
Telephone and remote support
Telephone and remote support
Telephone and remote support
In addition to telephone support, our experts can take remote control of your workstation to troubleshoot, guide, and support you.
In addition to telephone support, our experts can take remote control of your workstation to troubleshoot, guide, and support you.
Personalized skills transfer
Personalized skills transfer
Personalized skills transfer
You can also use your credit hours for skills transfer, personalized support, or to benefit from advice in the field of IT infrastructure or the use of a business software that we distribute.
You can also use your credit hours for skills transfer, personalized support, or to benefit from advice in the field of IT infrastructure or the use of a business software that we distribute.
ZEN contract: streamline your IT management
ZEN contract: streamline your IT management
Availability guarantees: we guarantee a rapid response to your IT support requests.
Equipment loan: in case of a hardware failure, we can provide you with a loaner device to minimize downtime.
Skills transfer: our technicians can provide training to your staff so that they can resolve common IT issues themselves.
Preferential rates: ZEN contract customers receive preferential rates on our IT services.
Availability guarantees: we guarantee a rapid response to your IT support requests.
Equipment loan: in case of a hardware failure, we can provide you with a loaner device to minimize downtime.
Skills transfer: our technicians can provide training to your staff so that they can resolve common IT issues themselves.
Preferential rates: ZEN contract customers receive preferential rates on our IT services.
Rapid restart solutions: We offer rapid restart solutions to get your systems up and running quickly in the event of a major outage.
Detailed and easy-to-understand intervention reports: You will receive detailed and easy-to-understand intervention reports for all our work.
Unused hours: Unused hours in year N can be carried over to years N+1 and N+2.
Rapid restart solutions: We offer rapid restart solutions to get your systems up and running quickly in the event of a major outage.
Detailed and easy-to-understand intervention reports: You will receive detailed and easy-to-understand intervention reports for all our work.
Unused hours: Unused hours in year N can be carried over to years N+1 and N+2.
Do you have a question about your ZEN Contract?
Do you have a question about your ZEN Contract?
Do you have a question about your ZEN Contract?
What product can I buy?
You can purchase the iPad with a 5% discount and the Mac with a 10% discount online or at any of our stores in France.
Are shipping costs high if I purchase online? How long does it take?
Shipping is free for orders over €300! If the product is in stock, delivery will be made within 48/72 hours. You can also pick up your product for free at one of our stores.
Is there a cost to register?
Registration is free and all education discounts will apply until the validity of your proof of status expires.
What are the time slots for the interventions?
All our services are provided by trained staff during business hours:
Monday to Thursday from 9:00 AM to 12:00 PM and from 2:00 PM to 6:00 PM
Fridays from 9:00 AM to 12:00 PM and from 2:00 PM to 5:00 PM.
What happens to the remaining hours if they haven't been used?
Any remaining hours from year N may be used in the following year or the year after.
Is it possible to obtain loaner equipment as part of the contract?
In case of necessity, and for the entire duration of the repair or troubleshooting, we will provide temporary replacement equipment.
What are the time slots for the interventions?
All our services are provided by trained staff during business hours:
Monday to Thursday from 9:00 AM to 12:00 PM and from 2:00 PM to 6:00 PM
Fridays from 9:00 AM to 12:00 PM and from 2:00 PM to 5:00 PM.
What happens to the remaining hours if they haven't been used?
Any remaining hours from year N may be used in the following year or the year after.
Is it possible to obtain loaner equipment as part of the contract?
In case of necessity, and for the entire duration of the repair or troubleshooting, we will provide temporary replacement equipment.
What are the time slots for the interventions?
All our services are provided by trained staff during business hours:
Monday to Thursday from 9:00 AM to 12:00 PM and from 2:00 PM to 6:00 PM
Fridays from 9:00 AM to 12:00 PM and from 2:00 PM to 5:00 PM.
What happens to the remaining hours if they haven't been used?
Any remaining hours from year N may be used in the following year or the year after.
Is it possible to obtain loaner equipment as part of the contract?
In case of necessity, and for the entire duration of the repair or troubleshooting, we will provide temporary replacement equipment.
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