IT outsourcing & Helpdesk
IT outsourcing & Helpdesk
IT outsourcing & Helpdesk
Our technicians and sales engineers, located in Nouvelle-Aquitaine, Occitanie, Centre-Val de Loire and Bretagne, support you throughout your IT project.
From the start of the project to the maintenance of your IT infrastructure, including the deployment of solutions and the training of your teams, we are present at every stage on MacOS and Windows platforms.
Our technicians and sales engineers, located in Nouvelle-Aquitaine, Occitanie, Centre-Val de Loire and Bretagne, support you throughout your IT project.
From the start of the project to the maintenance of your IT infrastructure, including the deployment of solutions and the training of your teams, we are present at every stage on MacOS and Windows platforms.
Our business solutions
Our business solutions
ZEN Contract
Contrat ZEN
Your IT support and maintenance contract
The ZEN contract is a pre-paid block of hours that provides you with access to qualified technicians, engineers, and trainers to assist you with your IT needs. They can troubleshoot problems or work on specific projects. Ycan use these hours however you like. You can define the volume of hours, the distribution of services, and even a schedule of interventions. You will benefit from a true part-time IT manager and experts on the business software in our catalog.
Your IT support and maintenance contract
The ZEN contract is a pre-paid block of hours that provides you with access to qualified technicians, engineers, and trainers to assist you with your IT needs. They can troubleshoot problems or work on specific projects. Ycan use these hours however you like. You can define the volume of hours, the distribution of services, and even a schedule of interventions. You will benefit from a true part-time IT manager and experts on the business software in our catalog.
Your IT support and maintenance contract
The ZEN contract is a pre-paid block of hours that provides you with access to qualified technicians, engineers, and trainers to assist you with your IT needs. They can troubleshoot problems or work on specific projects. Ycan use these hours however you like. You can define the volume of hours, the distribution of services, and even a schedule of interventions. You will benefit from a true part-time IT manager and experts on the business software in our catalog.
Curative maintenance
Curative maintenance
We commit to intervening to solve your malfunctions within 8 working hours.
If necessary, we will lend you equipment to guarantee the continuity of your activity.
We commit to intervening to solve your malfunctions within 8 working hours.
If necessary, we will lend you equipment to guarantee the continuity of your activity.
Preventive maintenance
Preventive maintenance
A technician will come to your site to check the proper functioning of your IT infrastructure.
They will check the status of the systems, your backups, and antivirus software, and provide assistance to users.
A technician will come to your site to check the proper functioning of your IT infrastructure.
They will check the status of the systems, your backups, and antivirus software, and provide assistance to users.
Telephone and remote support
Telephone and remote support
Telephone and remote support
Telephone and remote support
In addition to telephone support, our experts can take remote control of your workstation to troubleshoot, guide, and support you.
In addition to telephone support, our experts can take remote control of your workstation to troubleshoot, guide, and support you.
Personalized skills transfer
Personalized skills transfer
Personalized skills transfer
You can also use your credit hours for skills transfer, personalized support, or to benefit from advice in the field of IT infrastructure or the use of a business software that we distribute.
You can also use your credit hours for skills transfer, personalized support, or to benefit from advice in the field of IT infrastructure or the use of a business software that we distribute.
ZEN contract: streamline your IT management
ZEN contract: streamline your IT management
Availability guarantees: we guarantee a rapid response to your IT support requests.
Equipment loan: in case of a hardware failure, we can provide you with a loaner device to minimize downtime.
Skills transfer: our technicians can provide training to your staff so that they can resolve common IT issues themselves.
Preferential rates: ZEN contract customers receive preferential rates on our IT services.
Availability guarantees: we guarantee a rapid response to your IT support requests.
Equipment loan: in case of a hardware failure, we can provide you with a loaner device to minimize downtime.
Skills transfer: our technicians can provide training to your staff so that they can resolve common IT issues themselves.
Preferential rates: ZEN contract customers receive preferential rates on our IT services.
Rapid restart solutions: We offer rapid restart solutions to get your systems up and running quickly in the event of a major outage.
Detailed and easy-to-understand intervention reports: You will receive detailed and easy-to-understand intervention reports for all our work.
Unused hours: Unused hours in year N can be carried over to years N+1 and N+2.
Rapid restart solutions: We offer rapid restart solutions to get your systems up and running quickly in the event of a major outage.
Detailed and easy-to-understand intervention reports: You will receive detailed and easy-to-understand intervention reports for all our work.
Unused hours: Unused hours in year N can be carried over to years N+1 and N+2.
Do you have a question about your ZEN Contract?
Do you have a question about your ZEN Contract?
Do you have a question about your ZEN Contract?
Quel produit puis-je acheter ?
En ligne ou dans tous nos magasins en France, vous pouvez acheter l'iPad avec 5 % de réduction et le Mac avec 10 % de réduction.
Si j'achète en ligne, les frais de port sont-ils élevés ? Combien de temps cela prend-il ?
L'expédition est gratuite à partir de 300€ ! Si le produit est en stock, la livraison sera effectuée dans les 48/72 heures. Vous pouvez également venir retirer votre produit dans l'un de nos magasins gratuitement.
Mon inscription a-t-elle un coût ?
Votre inscription est gratuite et toutes les remises éducation s'appliqueront jusqu'au terme de validité de votre justificatif.
Quelles sont les plages d’horaires des interventions ?
L’ensemble de nos prestations sont rendues par du personnel formé, pendant les heures ouvrées : du lundi au jeudi de 9h00 à 12h00 et de 14h00 à 18h00 et le vendredi de 9h00 à 12h00 et de 14h00 à 17h00.
Que se passe-t-il si la totalité des heures n’a pas été consommée ?
Les heures non consommées en année N sont utilisables en année N+1 voire N+2.
Est-il possible d’obtenir du matériel de prêt dans le cadre du contrat ?
En cas de nécessité, et durant toute la période de réparation ou du dépannage, nous mettons à disposition du matériel de contournement.
Quelles sont les plages d’horaires des interventions ?
L’ensemble de nos prestations sont rendues par du personnel formé, pendant les heures ouvrées : du lundi au jeudi de 9h00 à 12h00 et de 14h00 à 18h00 et le vendredi de 9h00 à 12h00 et de 14h00 à 17h00.
Que se passe-t-il si la totalité des heures n’a pas été consommée ?
Les heures non consommées en année N sont utilisables en année N+1 voire N+2.
Est-il possible d’obtenir du matériel de prêt dans le cadre du contrat ?
En cas de nécessité, et durant toute la période de réparation ou du dépannage, nous mettons à disposition du matériel de contournement.
Quelles sont les plages d’horaires des interventions ?
L’ensemble de nos prestations sont rendues par du personnel formé, pendant les heures ouvrées : du lundi au jeudi de 9h00 à 12h00 et de 14h00 à 18h00 et le vendredi de 9h00 à 12h00 et de 14h00 à 17h00.
Que se passe-t-il si la totalité des heures n’a pas été consommée ?
Les heures non consommées en année N sont utilisables en année N+1 voire N+2.
Est-il possible d’obtenir du matériel de prêt dans le cadre du contrat ?
En cas de nécessité, et durant toute la période de réparation ou du dépannage, nous mettons à disposition du matériel de contournement.
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